Complaints

When providing services to clients, our primary objective is to do so with the utmost care and honesty, without exception, and to ensure legal and professional conduct. Should a customer or potential customer, contrary to expectations, nevertheless have reason for a complaint in connection with Sares Invest GesmbH, its employees or services, the complaint can be submitted in an appropriate form in writing, by telephone, fax or e-mail free of charge.

Sares Invest GesmbH has established a transparent and appropriate procedure for handling complaints. Every complaint submitted by a customer or potential customer and classified by the complaint management as justified is recorded, categorized and documented, formally and materially examined, promptly answered and, depending on the category of complaint, remedied by appropriate measures. Each justified complaint also serves as a basis for adapting and optimising existing processes where necessary.

The contact person for the submission of complaints is:

Karin Schiketanz

Submitting complaints by mail:

Sares Invest GesmbH
Attn. Karin Schiketanz
Kleeblattgasse 13/11a
1010 Vienna

Submitting complaints by email, telephone and fax:

Karin Schiketanz
Phone: +43 1 532 9600
Fax: +43 1 532 9600 20
email: karin.schiketanz@saresinvest.com

In addition, pursuant to the Alternative Dispute Resolution Act (AStG), the customer is entitled to an alternative procedure for settling disputes concerning obligations arising from a contract for pecuniary interest between an entrepreneur established in Austria and a consumer residing in Austria or in another Contracting State to the Agreement on the European Economic Area.

Competent authorities:

Schlichtung für Verbrauchergeschäfte (arbitration for consumer transactions), Mariahilfer Straße 103/1/18, 1060 Vienna, Austria, phone.: +43 1 890 63 11, fax: +43 1 890 63 11 99, Monday-Thursday: 09:00-17:00, Friday: 09:00-15:00. Further information is available at www.verbraucherschlichtung.at.